Refund & Cancellation

Cancellation Policy

You can cancel your COD or PREPAID order by sending an email to [email protected] within 24 hours of placing the order. For Prepaid Orders, a cancellation charge of Rs 100 will apply during the refund process. For COD Orders, Reward points equivalent to Rs 100 will be deducted from the customer’s account.

In the case of a cancelled Prepaid International order, the customer is responsible for a 5% exchange fee on the total order value, and the remaining amount will be refunded to the original account.

Once an order is dispatched from our warehouse, it cannot be cancelled under any circumstances. If an order is cancelled due to non-availability of stocks for over 30 working days, the full amount will be refunded back to the original payment method, and a notification email will be sent.

Orders cannot be altered once placed; they can only be cancelled, and a new order must be placed. All order cancellation requests will be processed only via email. Please send an email to [email protected] within 24 hours of placing the order.

Rejection at Final Destination:

If an order is rejected during delivery, our system will cancel the order upon reaching our warehouse. For prepaid domestic orders, a refund will be initiated by debiting Rs 100 towards cancellation charges, and the remaining balance will be refunded and credited to the same payment instrument within 7-10 business days. COD orders will incur actual shipping costs for both to and fro, and reward points will be deducted from the customer account.

Return Policy

Returns are permitted within three days of delivery, provided the item is unused, sealed, and undamaged. Please email us at [email protected] within 72 hours of delivery. A reverse pickup will be arranged, and after ensuring the product is sealed and undamaged, a refund will be processed. Please note that a deduction of INR 100 will be made for reverse pickup from the total refund amount.

In the rare event of receiving a damaged product, contact us at [email protected] within 24 hours of delivery for assistance with a replacement or refund. Damages caused by negligence or incorrect application are not covered under the Returns Policy.

No exchange or return can be processed for allergies/skin reactions, dislikes of fragrance . (The scent and color of organic ingredients may vary from harvest to harvest depending on environmental and soil conditions.) We recommend checking the ingredients list for known allergies and performing a patch test before use.

This policy applies  Akathiya Natural.

Out of Stock Items

We apologize for any inconvenience. Please check availability at a later date.

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